Policies

Guarantee

THE HEALTH NETWORK, INC. (THN) FocusUP.com products purchased directly from us are backed by a 30 day money back guarantee. We will gladly assist you with any purchase or product-related need.

Return Policy

Preferred Customers may return a product (unopened, partially used or empty) for full refund of the product purchase price within 30 days of the original date of purchase.*

Members may return a product for full credit of the product purchase within 30 days of the original date of purchase. The credit amount is posted to the Member's internal account with us and can be used toward future product purchases. A refund may be issued instead of a credit in the event that a Member wishes to terminate their Membership.*

*Other Details

  • Discontinued, reformulated or repackaged products are not eligible for refunds, credits, or exchanges.
  • Shipping and handling costs are non-refundable.
  • We will only issue one refund/credit per item. Multiple returns/refund requests for the same product (after the initial refund) will not be honored.
  • Sales Aids (literature, video & audio materials, marketing materials, etc.) are NOT eligible for refunds.
  • If free product was received with an order that is being returned, the free product must also be returned to qualify for the refund on that order.
  • Items marked non-refundable will not be returned.

To return a FocusUP.com product, call Customer Service toll free at 888-867-5559 and request a Return Merchandise Authorization (RMA). You will receive instructions for returning your unused product. In addition, your Customer Service agent will explain both the return and refund process to you at that time.

How to Return a Product for Credit or Refund

If you wish to return a product for credit or refund, you must either notify us by telephone or by email to receive proper merchandise return instructions or RMA#. All items without an RMA# will be returned or discarded. Please be sure to include your full name (as it appears on your invoice), the invoice number, and your personal identification number.

Refund Policy

If you are not satisfied with your direct purchase from THN, we will refund the product price, less shipping and processing.

Shipping and Processing

Canada: Packages shipped from our Manufacturer in the US to Canada are charged a flat shipping and processing rate of $9.99 (US).
US: Shipping and processing rates for packages shipped to a U.S. zip code are charged a flat shipping and processing rate of $7.99 (US).

Sales Tax

Residents of Virginia are required by law to pay 5% sales tax on purchases.

Privacy Policy

Absolute Force is committed to protecting the privacy of our visitors. In order to provide a safe, secure experience, we will make every effort to ensure that the information you give us remains private, and is used only for the purposes described below.

This web site provides forms for requesting information and contact from Absolute Force. These forms require visitors to provide contact information (such as name, phone number and email address). We use this information to contact visitors for the purposes described.

Absolute Force gathers collective information about visitors, such as which areas of the site are visited most often and what services are most valued. This aggregated and anonymous data helps us determine how we can create a better overall experience for our visitors. We may share this aggregated, anonymous information with our partners, so that they too may understand how to best serve our visitors.

Information and data we collect

  •     Absolute Force uses cookies and other technologies that collect anonymous traffic data.
  •     Absolute Forceservers automatically record information when you visit our website, including the URL, IP address, browser type and language, and the date and time of your request.

Uses

  •  We may use the information and data we collect for auditing, research and analysis to operate and improve Absolute Force products, technologies and services.
  •  We may share aggregated non-personal information with third parties outside of Absolute Force.
  •  We may also share information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and services.
 

About Us